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Muzain Solutions

Operations

Professional ServicesOperations

Service-Focused Operations That Help You Work More Effectively with the Cloud

According to a 2017 Forbes Insights survey on the state of Information Technology Service Management (ITSM), 42% of organizations realized cost savings in their business processes by implementing more effective operations and service management practices.

Cloud adoption is typically a technology-driven program and often operational management becomes a secondary consideration. But the processes, SLAs and KPIs associated with running cloud operations are very different from those required to deliver the same services from traditional infrastructure.

Let us help evolve your cloud operating model. We take a proactive approach to modernizing your approach to service management in the cloud — so you can work more effectively and ultimately improve your end-user experience.

Our Approach to Simplifying Business Operations in the Cloud and What It Means to You

Operations Insight

We’ll assess your operating environment, processes and capabilities, to give you in-depth insight to form a baseline for success and measuring progress.

Increased Change Cadence

Our experts will work with your teams to design a future-state operating model—taking a modern service management approach that enables more rapid business change.

Sustainable Catalog

We work with you to design a sustainable service catalog that profiles service priority and criticality, outlining use cases and automation opportunities.

Increased Efficiency and Reduced Risk

We’ll identify and engage your key stakeholders, taking a proactive approach to aligning business and technology functions that creates efficiencies and reduces risk.

Flexibility to Accommodate New Initiatives

We help you build and implement a Service Management Office for sound governance and continuous service improvement, with the flexibility to accommodate change.

Evolve Your Cloud Operating Model

Strategy & Enablement

Building a cloud strategy and keeping it aligned to business requirements is a major challenge for all organizations. Muzain Solutions works with you to develop the right cloud strategy for your businesses, establishing high-level plans for architecture principles and target operating models.

Contact us now!

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